What Is the Sync Logic and Sync Frequency for Datto Devices in Autotask?
Question
What is the sync logic and sync frequency for Datto devices in Autotask?
Answer
Device sync logic
The Datto integration will attempt to find a matching Autotask configuration item by applying the device sync logic outlined below. If it does not find a matching configuration item in the first step, it will continue to the next steps until it finds a match. If no match is found, a new configuration item will be created in Autotask.
The following device sync logic will be applied:
-
Find the device by searching InstalledProduct Entity in Autotask using the SerialNumber (Device's MAC address) and AccountID (Autotask account ID). If more than one device is returned, the sync will select the most recently modified device.
-
The device will sync according to the following parameters:
- New (unsynced) devices: Devices will sync immediately upon creation or manual sync.
- Existing (previously synced) devices: A device sync will be triggered every 24 hours.
Device sync frequency
- New (unsynced) devices: Devices will sync immediately upon creation or manual sync.
- Existing (previously synced) devices: A device sync will be triggered at most once every 24 hours, even when the Sync devices now option is used. If, during synchronization, the existing mapping is no longer valid (e.g., the configuration item is no longer present or its details have changed), the device sync logic will be reapplied.
