ResourceServiceDeskRoles
This entity describes the Resource - Service Desk Role association. Resource - Queue association does not require an assigned role. The isActive, isDefault, and roleID fields in the ResourceRoleQueue entity are now obsolete. Their role is now filled by those same fields in ResourceServiceDeskRoles entity.
NOTE You can refer to the Online Help to find root and child access URLs of the entity you wish to query. Refer to Finding resource and child access URLs of REST API entities for more information.
Entity details
| Entity Name: | ResourceServiceDeskRoles |
|
Entity Path: |
/atservicesrest/v1.0/ResourceServiceDeskRoles |
|
Parent Entity: |
|
| Can Create: |
|
| Can Update: |
|
| Can Query: |
|
| Can Delete: | |
| Can Have UDFs: |
Field definitions
About this table| Field Name | Datatype | Read-Only | Is Required | Reference Name | Picklist |
|---|---|---|---|---|---|
| id | long |
|
|
||
| isActive | Boolean | ||||
| isDefault | boolean | ||||
| resourceID | integer |
|
|
Resources | |
| roleID | Integer |
|
Roles |
